Nicholas McKinney - System Administrator

Professional Experience

Lo-Ki Consulting, 100% travel | 2024 - Current

Remotely managed physical and virtual infrastructure across 11 global sites, overseeing 128 servers.
Led and executed various projects to successful completion.
Managed Azure resources, including virtual machines, Active Directory, Autopilot, and Security Groups.
Implemented and oversaw a comprehensive Disaster Recovery (DR) solution.
Deployed and managed BitLocker encryption via Azure.
Remotely maintained and managed local site firewalls.
Developed documentation compliant with NIST 800-171 standards.
Created and administered virtual machines using the VMWare portal.
Implemented and managed Veeam Backup solutions.
Oversaw access control measures.
Investigated and resolved network-related issues promptly.
Provided training for new helpdesk technicians.
Orchestrated Autopilot device provisioning and management.
Globally traveled to various sites as needed to oversee and manage infrastructure operations, ensuring optimal performance and alignment with organizational objectives.

Protected high-value assets and executives in various environments.
Managed facility security, risk assessments, and security threat analysis to ensure safe and secure operations.
Provided Executive protection and support services to C-suite clients in various professional environments.
Continued growth and education achieving and maintaining various certifications and licenses.

API Heat Transfer, Remote | 2023 - 2024

BrandMuscle, Remote | 2022 - 2023

Managed global infrastructure across 11 sites, optimizing server performance and ensuring business continuity.
Led the implementation of disaster recovery (DR) solutions, reducing system downtime by 40%.
Administered Azure resources, including VMs and Active Directory, ensuring seamless integration and security.
Implemented Veeam Backup for reliable data protection and BitLocker encryption for enhanced security.
Developed and managed NIST 800-171 compliant documentation, improving regulatory compliance.
Led the deployment and configuration of Autopilot, reducing device setup times by 30%.
Provided global infrastructure support, traveling internationally to oversee system operations and resolve issues.

Barrentz - Maroon Group LLC., Avon, OH | 2018- 2022

Train new helpdesk hires
Implemented and utilized an enterprise ticketing system.
Oversee project research and implementation.
perform hardware/software installations, upgrades, repairs, and maintenance on Laptops, Desktops, Servers, and Raspberry Pi devices.
Work with the director of IT and third-party suppliers to implement new solutions.
Supported and managed users on Windows Terminal Server 2012 R2 and Windows Terminal Server 2016
Write PowerShell Scripts to perform bulk imports.
Travel to satellite locations to decommission old and implement new server and network equipment.

Malley's Chocolates | 2017 - 2018

Delivered end-user support for hardware, software, and network issues via phone, email, and remote tools.
Managed and resolved tickets using enterprise-level ticketing systems, ensuring timely support.
Configured and deployed user devices, maintaining compliance with organizational standards.
Administered user accounts and permissions in Active Directory and Microsoft 365.
Supported enterprise applications like Microsoft Teams, Salesforce, and proprietary systems.
Created and maintained technical documentation for troubleshooting and system configurations.
Provided end-user training to improve productivity and reduce recurring issues.
Resolved escalated technical issues and collaborated with vendors or higher-level support.
Automated routine tasks with PowerShell and batch scripting to improve efficiency.
Monitored security protocols, including endpoint protection and encryption tools.
Diagnosed and resolved connectivity issues, escalating complex problems as needed.
Mentored junior analysts and identified recurring issues to propose long-term solutions.
Contributed to disaster recovery planning and testing to ensure business continuity.