Professional Experience
IT Engineer / Project Manager
Central Texas Technology Solutions, Remote | 2024 - 2025
Led and supported network infrastructure deployments for SMB clients, including UniFi, Cisco Meraki, and Fortinet solutions covering switches, routers, and access points.
Designed and implemented secure LAN/WAN architectures, VLAN segmentation, and wireless networks to meet business and compliance requirements.
Coordinated and executed client infrastructure projects—from planning and procurement through installation, configuration, and post-deployment support.
Managed network upgrades, migrations, and failover implementations, improving reliability and reducing downtime across client sites.
Oversaw server and cloud integrations, including Microsoft 365, Azure AD, and hybrid domain environments.
Collaborated cross-departmentally with leadership and engineers to develop standardized deployment procedures and documentation using IT Glue.
Assisted in onboarding and training new technicians, mentoring them on troubleshooting methodologies, network fundamentals, and internal service delivery standards.
Acted as a technical escalation point for networking issues, providing advanced diagnostics and root cause analysis for complex client incidents.
Conducted client assessments and network audits to identify performance bottlenecks and security vulnerabilities, presenting improvement recommendations to management.
Maintained proactive monitoring and alerting systems, ensuring high service availability and adherence to MSP best practices.
Security Agent / Private Investigator
Lo-Ki Consulting, 100% travel | 2024 - Current
Protected high-value assets and executives in various environments.
Managed facility security, risk assessments, and security threat analysis to ensure safe and secure operations.
Provided Executive protection and support services to C-suite clients in various professional environments.
Continued growth and education achieving and maintaining various certifications and licenses.
Remotely managed physical and virtual infrastructure across 11 global sites, overseeing 128 servers.
Led and executed various projects to successful completion.
Managed Azure resources, including virtual machines, Active Directory, Autopilot, and Security Groups.
Implemented and oversaw a comprehensive Disaster Recovery (DR) solution.
Deployed and managed BitLocker encryption via Azure.
Remotely maintained and managed local site firewalls.
Developed documentation compliant with NIST 800-171 standards.
Created and administered virtual machines using the VMWare portal.
Implemented and managed Veeam Backup solutions.
Oversaw access control measures.
Investigated and resolved network-related issues promptly.
Provided training for new helpdesk technicians.
Orchestrated Autopilot device provisioning and management.
Globally traveled to various sites as needed to oversee and manage infrastructure operations, ensuring optimal performance and alignment with organizational objectives.
API Heat Transfer, Remote | 2023 - 2024
Sr. Systems Administrator
Managed global infrastructure across 11 sites, optimizing server performance and ensuring business continuity.
Led the implementation of disaster recovery (DR) solutions, reducing system downtime by 40%.
Administered Azure resources, including VMs and Active Directory, ensuring seamless integration and security.
Implemented Veeam Backup for reliable data protection and BitLocker encryption for enhanced security.
Developed and managed NIST 800-171 compliant documentation, improving regulatory compliance.
Led the deployment and configuration of Autopilot, reducing device setup times by 30%.
Provided global infrastructure support, traveling internationally to oversee system operations and resolve issues.
Systems Administrator
BrandMuscle, Remote | 2022 - 2023
Train new helpdesk hires
Implemented and utilized an enterprise ticketing system.
Oversee project research and implementation.
perform hardware/software installations, upgrades, repairs, and maintenance on Laptops, Desktops, Servers, and Raspberry Pi devices.
Work with the director of IT and third-party suppliers to implement new solutions.
Supported and managed users on Windows Terminal Server 2012 R2 and Windows Terminal Server 2016
Write PowerShell Scripts to perform bulk imports.
Travel to satellite locations to decommission old and implement new server and network equipment.
Barrentz - Maroon Group LLC., Avon, OH | 2018- 2022
Systems Analyst II
Systems Developer
Malley's Chocolates | 2017 - 2018
Delivered end-user support for hardware, software, and network issues via phone, email, and remote tools.
Managed and resolved tickets using enterprise-level ticketing systems, ensuring timely support.
Configured and deployed user devices, maintaining compliance with organizational standards.
Administered user accounts and permissions in Active Directory and Microsoft 365.
Supported enterprise applications like Microsoft Teams, Salesforce, and proprietary systems.
Created and maintained technical documentation for troubleshooting and system configurations.
Provided end-user training to improve productivity and reduce recurring issues.
Resolved escalated technical issues and collaborated with vendors or higher-level support.
Automated routine tasks with PowerShell and batch scripting to improve efficiency.
Monitored security protocols, including endpoint protection and encryption tools.
Diagnosed and resolved connectivity issues, escalating complex problems as needed.
Mentored junior analysts and identified recurring issues to propose long-term solutions.
Contributed to disaster recovery planning and testing to ensure business continuity.
Technical Certifications
Cisco Certified Network Associate Cyber ops - CCNA
Microsoft Certified: Azure Administrator Associate - Azure AZ-104
Microsoft Certified: Azure Fundamentals -Azure AZ-900
Full Stack Web Development
Autotask PSA Technician
Azure Endpoint Management
Microsoft 365 Administrator
Salesforce Administration - SCA
SharePoint Online Administrator
Use Of Force Continuum
De-escalation
CPR / AED / First-Aid Certificate
Ohio Private Security Firearms Training Program
GS150.06 Introduction to Risk Management
GS102.16 Risk Management for DOD Security Programs
Department of Homeland Security NSI
Professional Skills
Active Directory (On Premise)
Autopilot
Azure
Azure Active Directory
Azure RDS
Batch
Bitlocker
Chempax
Datto Backup
Encompass
FreshService
FreshWorks
Intune
Lansweeper
Linux Based NAS
ManageEngine (Endpoint Central)
Microsoft 365
Microsoft Teams Administration
OnBase
PowerShell
Python
RDS (On Premise)
Salesforce
Sentinel One
Team Viewer
Terminal Servers
Veeam
Virtual Machines
VMware
vSphere
Windows 10/11
Windows Server 2012/ 2016/
2019/ 2022
Certifications & Professional Skills
IS-00240.c Leadership and Influence
IS-00241.c Decision Making and Problem Solving
IS-00242.c Effective Communication
Leadership Certifications
Ohio Private Security Firearms Training Program
Use of Force Continuum
CPR / AED / First Aid Certificate
Department of Homeland Security NSI Training: Private Sector Security
IS-00904 Active Shooter Prevention: You Can Make a Difference
IS-00905 Responding to an Active Shooter: You Can Make a Difference
IS-00906 Workplace Security Awareness
IS-00700.b An Introduction to the National Incident Management System
IS-00240.c Leadership and Influence
IS-00241.c Decision Making and Problem Solving
IS-00242.c Effective Communication
GS150.06 Introduction to Risk Management
GS102.16 Risk Management for DOD Security Programs