Professional Experience

Prompt Computers, MSP. | 2022 - 2024

Azure Infrastructure Architect

Network Egineer

• Led the design and implementation of secure, scalable cloud infrastructure on Azure, including VMs, Active Directory, and Security Groups.

• Spearheaded the migration of services to Azure, ensuring seamless scalability and security.

• Streamlined access management by leading the integration of Hybrid Active Directory environments.

• Implemented Veeam Backup solutions, improving data protection and disaster recovery processes for Azure environments.

• Optimized Azure resources, resulting in a 20% reduction in cloud costs while improving performance.

• Deployed BitLocker encryption to enhance data security, ensuring compliance with organizational standards.

• Led Autopilot device provisioning, reducing device deployment times by 30%.

BrandMuscle | 2020 - 2022

Sr. Systems Administrator

VitalCore | 2019 - 2020

• Managed global infrastructure across 11 sites, optimizing server performance and ensuring business continuity.

• Led the implementation of disaster recovery (DR) solutions, reducing system downtime by 40%.

• Administered Azure resources, including VMs and Active Directory, ensuring seamless integration and security.

  Implemented Veeam Backup for reliable data protection and BitLocker encryption for enhanced security.

• Developed and managed NIST 800-171 compliant documentation, improving regulatory compliance.

• Led the deployment and configuration of Autopilot, reducing device setup times by 30%.

• Provided global infrastructure support, traveling internationally to oversee system operations and resolve issues.

Helpdesl Manager

Barrentz - Maroon Group | 2017- 2019

• Managed and trained helpdesk staff, improving team efficiency and performance.

• Implemented an enterprise-level ticketing system that increased issue resolution speed by more than 90%.

• Led the design and deployment of IT solutions, collaborating with the IT Director to align technology with company goals.

• Oversaw hardware/software installations, upgrades, and repairs, ensuring minimal disruption to business operations.

• Developed and optimized PowerShell scripts for bulk imports, reducing manual effort and improving automation.

• Administered Windows Terminal Server environments, ensuring high system uptime and secure access.

Helpdesk Analyst I, II, III

Malley's Chocolates | 2014 - 2017

• Delivered end-user support for hardware, software, and network issues via phone, email, and remote tools.

• Managed and resolved tickets using enterprise-level ticketing systems, ensuring timely support.

• Configured and deployed user devices, maintaining compliance with organizational standards.

• Administered user accounts and permissions in Active Directory and Microsoft 365.

• Supported enterprise applications like Microsoft Teams, Salesforce, and proprietary systems.

• Created and maintained technical documentation for troubleshooting and system configurations.

• Provided end-user training to improve productivity and reduce recurring issues.

• Resolved escalated technical issues and collaborated with vendors or higher-level support.

• Automated routine tasks with PowerShell and batch scripting to improve efficiency.

• Monitored security protocols, including endpoint protection and encryption tools.

• Diagnosed and resolved connectivity issues, escalating complex problems as needed.

• Mentored junior analysts and identified recurring issues to propose long-term solutions.

• Contributed to disaster recovery planning and testing to ensure business continuity.